Negative Feedback & Holding People Accountable
CUBE for Conflict™ was created to boil down complex models of communication into one practical, easy-to-use method that helps leaders avoid the most common mistakes in challenging conversations.
The 5 Conversations
A manager has to effectively give feedback and hold their team members accountable to build a high-performing team. Many leaders struggle with giving negative feedback, especially to under-performers who don’t receive it well.
It’s best to see feedback as a set of five escalating conversations. The goal is for the team member to understand how they are failing to meet expectations and change their behavior. Eventually, if they don’t improve, you’ll let them go. But start simply and then escalate:
Conversation 1:
Ongoing Task-Based Feedback
1
Conversation 2:
2
Conversation 3:
3
Conversation 4:
4
Conversation 5:
5
Negative Feedback and Holding a Team Member Accountable 25-min video above.
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